Frequently Asked Questions
General questions
Section titled “General questions”Does Testable have a version number?
Section titled “Does Testable have a version number?”Testable doesn’t use a classic versioning system. It is a live system with continuous updates and new features rolled out immediately upon development. If you need to reference a specific version for a publication, use the current date as your version reference.
Do I need my own server to run online experiments?
Section titled “Do I need my own server to run online experiments?”No. Testable hosts everything for you. You create your experiment, and it runs in any browser. Results are saved in the cloud and accessible in the Results tab of your project. No infrastructure setup is required.
What programming language do I need to know?
Section titled “What programming language do I need to know?”None. Testable uses a plain spreadsheet and natural-language column names. No code and no complex GUIs to learn.
Is there a limit on how many stimuli I can upload?
Section titled “Is there a limit on how many stimuli I can upload?”For security reasons there is a limit of 200 stimuli uploaded at one time. If you have more than 200 stimuli you can:
- Upload them in multiple rounds
- Upload a single zip file containing all stimuli
Account and personal details
Section titled “Account and personal details”How do I reset my password?
Section titled “How do I reset my password?”Go to your profile (top-left corner), then under Useful Links click on Change Password / Edit Profile.
Can I change the email linked to my account?
Section titled “Can I change the email linked to my account?”Yes. Go to your profile (top-left corner), click Edit Profile, and change the email address. You will receive a verification email at the new address; click the link to confirm the change.
Payments and credits
Section titled “Payments and credits”What do credits for data collection mean?
Section titled “What do credits for data collection mean?”With an individual license or subscription, you pay for Testable when recording data. You need one credit per participant. Credits can be purchased for $1.00, $0.75, or they come for free depending on the type of account you have.
What’s the difference between credits and Minds budget?
Section titled “What’s the difference between credits and Minds budget?”- Credits pay for using Testable (the software) to record data, one credit per result/participant
- Minds budget pays for recruiting participants through Testable Minds, participation fee plus commission
The services and fees are independent. You can use both or either one alone.
Examples:
- Qualtrics survey + Testable Minds recruitment: You pay only for participant recruitment (top up your Minds budget with participation fees plus 30% commission)
- Testable experiment + SONA recruitment: You pay only for data recording (purchase credits, one per participant)
- Testable survey + Testable Minds recruitment: You pay for both data recording and participant recruitment
What are the limitations of a free Basic Academic account?
Section titled “What are the limitations of a free Basic Academic account?”- You can create an unlimited number of experiments and surveys, but you can record only 20 results for free
- For more, you need to purchase credits at $0.50 each
- With a Plus subscription, you get 500 free credits and additional ones for $0.30 each
- With a Premium subscription, you get unlimited credits for free
- With a departmental license, you get unlimited credits for free
- There is a 100 MB limit for stimuli uploads (Plus: 1 GB, Premium: no limit, Departmental: no limit)
- Any subscription or departmental license includes premium support with a guaranteed first response within 24 hours
I bought credits but my balance is still negative. Why?
Section titled “I bought credits but my balance is still negative. Why?”Most likely you purchased insufficient credits to unlock all results you have recorded. You need additional credits to cover the remaining balance.
If you believe your balance is incorrect for a different reason, please contact us.
How can I check how my credits and Minds budget are spent?
Section titled “How can I check how my credits and Minds budget are spent?”You have two history views:
- Credits History: shows how your Testable credits have been used
- Budget History: shows your Testable Minds budget spending
Access both by clicking on your credit or budget balance shown at the top of the dashboard.
Can I get an invoice for my purchases?
Section titled “Can I get an invoice for my purchases?”Yes. An invoice is automatically emailed to you for each transaction. You can also access previous invoices at any time through your Credits History or Budget History.
Can I add billing details to an invoice?
Section titled “Can I add billing details to an invoice?”Yes. Go to your profile (top-left corner), open the Billing and Invoices section, and click Update billing information. Fill in the “Other details to appear on the invoice” field and save.
For questions about Testable Minds participant fees and commission, see Payments and Credits.
Need help?
Section titled “Need help?”If you cannot find the answer to your question here, visit the Testable help centre or contact the team directly through the platform.